Other ways to boost your broadband
It can be frustrating when you can’t get online.
But even if you’re not able to change the deal you’re on, there are things you can do to make sure you’re getting the most out of your broadband.
- Run a speed test using Ofcom’s broadband speed checker
- Check for interference with other devices or your landline
- Check your router is connected properly
- Speak to your provider about upgrading your router
- Make sure your broadband is password protected so others aren’t using it who shouldn’t be
- Talk to your broadband provider about your problems – an engineer visit may be able to fix it.
How to complain about your broadband
If you want to complain about your broadband, contact your provider.
They should offer you practical steps to help fix an issue, or might send replacement equipment or an engineer. Ofcom’s broadband speeds code of practice also means you have the right to exit your contract without being penalised if your provider fails to deliver the minimum speeds they promised when you took out the contract.
How can Ofcom help?
Ofcom cannot investigate individual complaints but can offer helpful advice and guidance on how to resolve issues. You can call Ofcom on 0300 123 3333.