Accessibility statement

This website is run by Ofcom. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • zoom in up to 300% without the text spilling off the screen
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website as clearly worded as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • On small screens like mobile devices the close button on the menu can't be reached. Until this is repaired, you can refresh the page or reload it if you wish to stay on the same page.
  • On the broadband checker page, once the post code has been set, the "Select an address" drop-down that has been added to the page is not next in the tab order. Until this is resolved, please be aware that it is there and is reachable by keyboard.
  • As you tab through the site, the focus will change when you land on a page element. The focus state isn't obvious on the "get started" on the Boost Your Broadband (home) page.
  • On the jargon buster page, opened accordions (grey expandable boxes) are still announced as collapsed by screen readers.

What to do if you cannot access parts of this website

We will consider all reasonable requests for our publications in alternative formats or other languages.

Please call our Advisory Team Monday-Friday between 09:00 and 17:00 on 020 7981 3040 or 0300 123 3333.

If you are deaf or speech-impaired, our textphone number is 020 7981 3043. Alternatively use our Video Relay Service if you would like to contact Ofcom in British Sign Language. Please note that these numbers only work with special equipment used by people who are deaf or hard of hearing.

Welsh speakers can call 020 7981 3042 or 0300 123 2023. Our fax number is 020 7981 3334.

If you have any further inquiries please email digitalandcreative@ofcom.org.uk

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact digitalandcreative@ofcom.org.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Apllications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Ofcom is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is inaccessible for the following reasons:

  • The Welsh homepage link image has English alt-text, due to template build.
  • On Welsh pages the image that links back to the Ofcom website has a 'null' attribute. It should link to the Welsh version of the Ofcom homepage, but it takes you to the English version instead. Both of these issues are due to template build.

We plan to fix these issues by September 2020.

Non-compliance with the accessibility regulations

  • On small screens like mobile devices the close button on the menu can’t be reached.This fails WCAG 2.1 Success Criterion 2.1.1, Keyboard.
  • On the broadband checker page, once the post code has been set, the "Select an address" dropdown that has been added to the page is not next in the tab order. This fails WCAG 2.1 Success Criterion 2.4.3, Focus Order
  • As you tab through the site, the focus will change when you land on a page element. The focus state isn’t obvious on the link ‘get started’ on the Boost Your Broadband (home) page.
  • This fails WCAG 2.1 Success Criterion 1.3.2, Meaningful Sequence.
  • On the jargon buster page, opened accordions ( the grey expandable boxes) are still announced as collapsed by screen readers.
  • This fails WCAG 2.1 Success Criterion 4.1.2, Name, Role, Value.

We plan to fix these issues by September 2020.

How we tested this website

This website was last tested on 12 September 2019. The test was carried out by Bim Egan of Access Equals.

We tested: https://www.boostyourbroadband.com/

Access technologies and browsers used in testing:

  • ZoomText screen magnifier v2019
  • JAWS v2019.1907
  • NVDA v2019.2
  • VoiceOver on iOS v12.3
  • Google Chrome v77
  • Mozilla Firefox ESR and v67
  • Microsoft Internet Explorer v11

We tested:

  • All pages

What we’re doing to improve accessibility

Our plan is to fix the issues identified by September 2020.

This statement was prepared on 17 October 2019.